Support

Write to us

The quickest way is inside the app: Settings → Help and feedback. It has the answers below and a form that can carry a screenshot. You can also email support@valdill.info. A person reads every message and replies within two working days.

Questions people ask

How is the salt worked out?

Build works out how much brine fits around what is in the jar, then salt = brine × strength. Cabbage salted dry uses its weight instead. Spoons follow Settings → Salt and spoon, so weigh your own spoon once.

Why did the ready date change?

A jar ripens at the speed of its place. Moving it, a warmer or colder week on the balcony or a fresh forecast moves the date. The date is always approximate; tasting decides.

Where are my jars kept?

Jars, the logbook and corrections stay only on this iPhone. There is no account and no cloud copy, so deleting the app deletes them too.

Does it work without internet?

Yes. Without a connection the balcony, windowsill and cellar use the temperature set in Settings → Home; building jars, dates and the logbook work as usual.

Reminders don't arrive

Turn on Settings → Preferences → Daily reminder in Valdill and allow notifications for Valdill in the iPhone's Settings. One reminder a day comes while at least one jar is ripening.

How do I delete my data?

Settings → Your data → Erase everything removes all jars, the logbook, corrections and the city. Deleting the app does the same. We keep nothing on our side.

Something odd is on the brine

Open Settings → What is this in the jar. Cloudy brine, foam and white sediment are normal; fluffy or coloured mould means the whole jar goes in the bin. If in doubt, don't eat it.

When something doesn't work

Reminders stopped arriving

Check that Settings → Preferences → Daily reminder is on in Valdill and that notifications are allowed for Valdill in the iPhone's Settings. A reminder comes only while at least one jar is ripening, at the hour you chose. Focus modes can hold notifications back.

My jars are gone after reinstalling

Jars live only on the iPhone and are removed together with the app, so a reinstall starts with empty shelves. There is no cloud copy to restore. If you only changed phones, the jars stay on the old one.

The balcony temperature isn't loading

Outdoor places need a city and a connection. Open Settings → Home and check the city. Without a connection Valdill keeps using the last forecast it received, or the outdoor temperature set in Settings → Home if it never had one. City search may need the name written in the language of your iPhone.

The ready date seems wrong

The date follows the temperature of the place the jar stands in, so check that the jar is on the right shelf and that the kitchen temperature in Settings → Home matches your kitchen. Dates are always approximate; tasting decides.

Deleting your data

There is no account to delete. Settings → Your data → Erase everything removes all jars, the logbook, corrections and the city from your iPhone, and deleting the app does the same. To have a message you sent us or your push notification record deleted, email support@valdill.info. See the privacy policy for what is sent where.